Terms of Service
Effective Date: 9 August 2026
Last Updated: 9 August 2026
1. About These Terms
These Terms of Service ("Terms") govern your access to and use of the services provided by WarrenCoAi ("WarrenCoAi", "we", "us", or "our").
By accessing our website, purchasing our services, accepting a quotation or proposal, entering into an agreement with us, or using a WarrenCoAi service, you agree to these Terms.
If you do not agree to these Terms, you should not use our services.
These Terms should be read together with our Privacy Policy and, where applicable, any separate Statement of Work, proposal, quotation, subscription agreement, or Data Processing Agreement ("DPA") entered into between you and WarrenCoAi.
Where a specific written agreement between you and WarrenCoAi conflicts with these Terms, the specific written agreement will take precedence to the extent of the conflict.
2. About WarrenCoAi
WarrenCoAi
2 Bennett Close
Redlynch
Wiltshire
United Kingdom
Email: [email protected]
Website: https://sites.leadconnectorhq.com/preview/PXWNxEpNy1QlIbIm5k2d?notrack=true
WarrenCoAi is an AI agency and technology services provider offering AI-powered software, automation, and managed services.
Our services may include:
AI chatbots;
AI voice agents;
AI lead-generation agents;
AI appointment-setting systems;
AI automation and workflows;
AI-powered websites;
AI agent configuration;
AI systems and integrations;
CRM and automation services; and
other AI-related services agreed with the customer.
Our services are generally provided on a monthly subscription basis, unless otherwise agreed in writing.
3. Definitions
For these Terms:
"Customer", "you", or "your" means the individual or organisation purchasing or using our services.
"Services" means the AI, automation, website, software, consulting, managed, and related services provided by WarrenCoAi.
"Customer Content" means information, data, documents, files, prompts, instructions, materials, intellectual property, customer information, and other content supplied to WarrenCoAi by or on behalf of a customer.
"AI Outputs" means content, responses, recommendations, text, audio, information, or other material generated by an AI system through the Services.
"Third-Party Services" means services, software, infrastructure, APIs, platforms, or technology operated by third parties that WarrenCoAi uses to provide or support the Services.
"Subscription" means the recurring monthly service arrangement between WarrenCoAi and a customer.
4. Eligibility
You must be at least 18 years old to purchase or use the Services.
If you are entering into these Terms on behalf of a company, partnership, organisation, or other legal entity, you confirm that you have authority to bind that entity.
Our Services may be used by businesses and consumers, subject to any restrictions applicable to the particular Service.
You agree to provide accurate information when purchasing or using the Services.
5. Our Services
WarrenCoAi provides AI-powered and technology-enabled services designed to help customers automate, improve, or manage business and communication processes.
Depending on your subscription, Services may include:
AI Chatbots
AI-powered conversational systems designed to communicate with users, answer questions, provide information, qualify leads, or perform other agreed tasks.
AI Voice Agents
AI-powered telephone or voice systems designed to communicate with callers and perform agreed functions.
Lead-Generation Agents
AI systems designed to identify, qualify, engage, or assist with prospective customers.
Appointment-Setting Systems
AI systems and workflows designed to communicate with prospects and assist with scheduling appointments.
Automation and Workflows
Automated processes connecting AI systems, CRM systems, communication tools, websites, and other services.
Websites
Website design, development, hosting, maintenance, automation, or AI functionality as agreed with the customer.
The precise functionality, scope, features, integrations, and limitations of your Services will depend on your subscription or individual agreement with WarrenCoAi.
6. Monthly Subscriptions
Our Services are generally provided through monthly subscriptions.
The applicable monthly price, included features, usage allowances, and other commercial terms will be communicated to you before you purchase or subscribe.
Unless otherwise agreed in writing, subscriptions automatically continue on a monthly basis until cancelled in accordance with these Terms or the applicable customer agreement.
A subscription does not guarantee that a particular AI model, third-party platform, feature, integration, or technology will remain available indefinitely.
7. Payment
You agree to pay the applicable fees for your Subscription.
Payment terms, prices, billing dates, and applicable taxes will be communicated before or at the time of purchase.
WarrenCoAi may use third-party payment providers to process payments.
You authorise WarrenCoAi or its payment provider to charge the applicable recurring fees where you have agreed to a recurring Subscription.
You are responsible for ensuring that your payment information remains accurate and that sufficient funds are available when payment is due.
If a payment fails, WarrenCoAi may attempt to collect the outstanding amount and may suspend Services if payment remains overdue.
8. Refunds
Refunds are considered on a case-by-case basis, subject to applicable law and the specific circumstances.
Nothing in these Terms removes or limits any statutory consumer rights that cannot legally be excluded.
Where a consumer has a legal right to a refund, cancellation, repair, replacement, price reduction, or other remedy, that right will continue to apply.
WarrenCoAi may consider factors including:
the reason for the refund request;
whether Services have already been delivered;
work already completed;
third-party costs incurred;
the remaining subscription period;
whether the issue was caused by WarrenCoAi; and
any applicable legal rights.
9. Cancellation
Cancellation arrangements may vary depending on the customer's agreement or subscription.
Where no specific cancellation period or minimum term has been agreed in writing, a customer may request cancellation of a monthly Subscription by contacting WarrenCoAi.
Where a cancellation is requested, Services will generally continue until the applicable end of the paid subscription period unless otherwise agreed.
Where a separate agreement specifies a minimum commitment, notice period, or cancellation procedure, that agreement will apply.
Consumers retain any cancellation rights provided by applicable consumer law.
10. AI Technology
You acknowledge that artificial intelligence is a developing technology and that AI systems can produce inaccurate, incomplete, misleading, unexpected, biased, or inappropriate outputs.
AI systems may also:
misunderstand instructions;
produce factual inaccuracies;
generate incorrect information;
fail to understand context;
produce inconsistent responses;
experience technical failures;
incorrectly interpret user input; or
generate outputs that require human correction.
Accordingly, you are responsible for reviewing and appropriately supervising AI-generated outputs where accuracy or reliability is important.
11. AI Output Responsibility
WarrenCoAi does not guarantee that AI Outputs will:
be accurate;
be complete;
be current;
be suitable for a particular purpose;
be free from errors;
be free from bias;
be unique;
be legally compliant for your particular use;
be free from third-party intellectual-property rights; or
produce a particular commercial result.
You are responsible for determining whether an AI Output is appropriate before relying on it.
This is particularly important where AI Outputs may affect:
customers;
employees;
financial decisions;
legal matters;
healthcare;
safety;
recruitment;
credit;
insurance;
regulated activities; or
other matters involving significant consequences.
12. No General Performance Guarantee
WarrenCoAi does not provide a general guarantee of business performance or commercial results.
Unless expressly agreed in writing, we do not guarantee:
a particular number of leads;
a particular number of appointments;
a particular conversion rate;
increased revenue;
increased profits;
reduced costs;
a particular response rate;
a particular level of customer engagement; or
any other specific commercial outcome.
Results may depend on factors outside WarrenCoAi's control, including the customer's market, pricing, offer, sales process, customer behaviour, advertising, data quality, third-party services, and AI performance.
13. Human Oversight
Customers are responsible for determining the appropriate level of human review and oversight for their use of AI.
Where an AI system communicates with your customers, prospects, employees, or other individuals, you are responsible for ensuring that the system is appropriately configured and monitored.
You should not allow an AI system to make decisions with significant legal or similarly significant effects on individuals without appropriate human oversight and legal review.
14. Customer Content
You retain ownership of Customer Content that you provide to WarrenCoAi.
You grant WarrenCoAi a limited right to access, process, store, transmit, modify, and otherwise use Customer Content to the extent reasonably necessary to:
provide the Services;
configure your AI systems;
operate your account;
provide customer support;
troubleshoot issues;
maintain security;
perform agreed work;
comply with law; and
perform permitted service-improvement activities.
You are responsible for ensuring that you have the legal right and authority to provide Customer Content to WarrenCoAi.
15. Customer Data and Personal Information
If Customer Content includes personal data belonging to your customers, employees, prospects, or other individuals, you are responsible for ensuring that you have an appropriate legal basis and authority to provide that information to WarrenCoAi.
You must not provide WarrenCoAi with personal data where doing so would breach applicable law.
Where WarrenCoAi processes personal data on your behalf as a processor, the parties will enter into an appropriate Data Processing Agreement where required.
The UK GDPR requires controller-processor relationships to be governed by an appropriate written contract containing specified protections.
16. HighLevel and Third-Party Technology
WarrenCoAi uses HighLevel as a technology provider in connection with certain aspects of our Services.
HighLevel may provide functionality relating to:
CRM;
websites;
automation;
communications;
AI systems;
conversation management;
workflows; and
related infrastructure.
WarrenCoAi may also use other third-party providers where reasonably necessary to provide the Services.
Third-party providers may modify, discontinue, restrict, or change their services.
WarrenCoAi is not responsible for third-party failures that are outside our reasonable control.
17. HighLevel Accounts
WarrenCoAi may create, manage, and operate HighLevel accounts or environments used to deliver Services.
Unless otherwise agreed in writing, the relevant HighLevel account and infrastructure may be managed and controlled by WarrenCoAi.
Customers must not attempt to access, modify, copy, transfer, reverse engineer, or interfere with WarrenCoAi-managed infrastructure without our permission.
Where a customer requires migration or transfer of a system after termination, WarrenCoAi may determine the technical and commercial requirements for that transfer.
18. Intellectual Property Owned by WarrenCoAi
WarrenCoAi retains all rights, title, and interest in its pre-existing and independently developed intellectual property.
This includes:
software;
source code;
AI architectures;
AI systems;
prompts;
system instructions;
workflows;
automation frameworks;
templates;
methodologies;
processes;
designs;
know-how;
documentation;
proprietary tools;
integrations; and
other WarrenCoAi intellectual property.
Nothing in these Terms transfers ownership of WarrenCoAi's underlying technology to you.
19. Customer Ownership of Deliverables
Subject to these Terms and any applicable agreement, customers may use deliverables created specifically for them as part of the Services.
The customer will retain ownership of its own content, information, branding, materials, and other intellectual property.
However, WarrenCoAi retains ownership of its underlying systems, tools, templates, workflows, methodologies, software, AI architecture, prompts, and know-how used to create or operate those deliverables.
20. Reuse of General Knowledge and Workflows
WarrenCoAi may reuse general knowledge, skills, experience, techniques, concepts, methodologies, templates, workflows, processes, and know-how developed or used while providing Services.
This does not permit WarrenCoAi to disclose or reuse:
Customer Confidential Information;
proprietary customer data;
personal data;
customer-specific trade secrets; or
other protected information,
except where authorised or required by law.
This provision allows WarrenCoAi to continue developing its general expertise and services without transferring or disclosing a customer's confidential information.
21. Customer Intellectual Property
You are responsible for ensuring that Customer Content and materials supplied to WarrenCoAi do not infringe third-party rights.
You must obtain all necessary permissions, licences, consents, and rights required for WarrenCoAi to use those materials to provide the Services.
This may include rights relating to:
images;
videos;
music;
trademarks;
databases;
customer information;
written content;
software;
recordings;
documents; and
other intellectual property.
22. Acceptable Use
You must use the Services lawfully and responsibly.
You must not use the Services to:
Commit or facilitate a criminal offence;
Commit fraud or deception;
Conduct scams or phishing;
Impersonate another person without authorisation;
Generate or distribute malware;
Attack or compromise computer systems;
Obtain unauthorised access to systems or information;
Circumvent security measures;
Infringe intellectual-property rights;
Breach privacy or data-protection laws;
Harass, threaten, or abuse individuals;
Send unlawful spam;
Generate unlawful content;
Facilitate illegal activity;
Interfere with the operation of our Services;
Attempt to extract or copy proprietary source code;
Reverse engineer our systems except where legally permitted;
Circumvent usage restrictions;
Abuse third-party services;
Upload malicious code;
Use the Services to facilitate discrimination or unlawful profiling;
Use the Services for high-risk decisions without appropriate safeguards; or
Otherwise use the Services in a manner that could reasonably cause significant harm to WarrenCoAi, our providers, or other users.
23. Fair Use
WarrenCoAi's Services are provided subject to reasonable and proportionate use.
Unless a specific usage allowance is included in your subscription, you must not use the Services in a manner that:
places unreasonable load on our infrastructure;
causes excessive AI or API usage;
circumvents technical restrictions;
materially increases third-party costs;
interferes with other customers;
abuses automated systems;
creates security risks; or
materially exceeds the ordinary intended use of the relevant Service.
Where we reasonably determine that usage is excessive or abusive, we may:
contact you to discuss the usage;
request that you reduce usage;
impose reasonable technical restrictions;
require an appropriate upgraded plan;
suspend affected functionality; or
terminate the relevant Service where the issue cannot reasonably be resolved.
We will seek to act proportionately and, where practicable, provide notice before imposing restrictions.
24. Reselling and White-Label Use
You may not resell, sublicense, commercially redistribute, or provide WarrenCoAi Services to third parties as a standalone service without WarrenCoAi's prior written permission.
WarrenCoAi does not currently offer automatic white-label rights.
Any reseller or white-label arrangement must be agreed separately in writing.
25. Website Services
Where WarrenCoAi provides website services, the scope of the website, hosting, maintenance, content, integrations, and functionality will depend on the customer's agreement.
Unless expressly agreed otherwise, WarrenCoAi does not guarantee:
specific search-engine rankings;
specific website traffic;
specific conversion rates;
uninterrupted hosting;
compatibility with every third-party platform; or
a particular commercial result.
Customers remain responsible for ensuring that information, products, claims, and other materials published on their website are lawful and accurate.
26. Marketing and Communications
Where permitted by law, WarrenCoAi may communicate with customers regarding:
their account;
payments;
service changes;
technical matters;
security;
support; and
other service-related matters.
Marketing communications will be handled in accordance with applicable privacy and electronic-marketing laws.
Customers may opt out of marketing communications where applicable.
27. Customer Testimonials and Logos
WarrenCoAi will not publicly use your business name, logo, testimonial, or results for marketing purposes without your permission.
We may ask for permission separately to use:
your business name;
your logo;
a testimonial;
case-study information; or
results achieved through our Services.
Permission may be withdrawn subject to any agreed terms concerning material already published.
28. Confidentiality
Each party agrees to take reasonable steps to protect the other party's confidential information.
Confidential Information may include:
business information;
customer information;
pricing;
strategies;
technical information;
software;
AI configurations;
workflows;
trade secrets;
non-public documentation; and
other information reasonably understood to be confidential.
Confidentiality obligations do not apply to information that:
is publicly available without breach;
was already lawfully known;
is independently developed;
is lawfully received from another source; or
must be disclosed by law.
29. Account Security
You are responsible for maintaining the security of your account and access credentials.
You must notify WarrenCoAi promptly if you suspect:
unauthorised access;
credential theft;
account compromise;
suspicious activity; or
misuse of your account.
You must not share account credentials in a manner that permits unauthorised access.
30. Service Availability
We will use reasonable efforts to maintain availability of the Services.
However, we do not provide a general uptime guarantee unless expressly agreed in writing.
Services may be interrupted by:
maintenance;
upgrades;
technical failures;
AI-provider outages;
HighLevel outages;
cloud-provider outages;
internet failures;
cyber incidents;
security measures;
third-party changes; or
circumstances outside our reasonable control.
31. Changes to Services
WarrenCoAi may modify, improve, update, replace, or discontinue features of the Services.
This may include changing:
AI models;
AI providers;
APIs;
workflows;
integrations;
third-party providers;
technical infrastructure;
security systems;
website features; or
other functionality.
We will use reasonable efforts not to materially reduce the core functionality of a paid Service without reasonable notice where practicable.
32. Suspension of Services
We may suspend all or part of the Services where reasonably necessary because of:
non-payment;
breach of these Terms;
unlawful activity;
misuse;
security risks;
suspected fraud;
unauthorised access;
excessive or abusive usage;
threats to our infrastructure; or
legal or regulatory requirements.
Where practicable, we will provide notice and an opportunity to remedy the relevant issue.
We may suspend Services immediately where reasonably necessary to protect security, prevent abuse, comply with law, or prevent material harm.
33. Termination
Either party may terminate a Subscription in accordance with the applicable cancellation terms.
WarrenCoAi may terminate a customer's Services where the customer:
materially breaches these Terms;
fails to pay amounts properly due;
engages in unlawful activity;
materially abuses the Services;
creates a significant security risk; or
otherwise engages in conduct that makes continued provision of the Services unreasonable or unlawful.
Where the breach is capable of being remedied, WarrenCoAi will generally provide a reasonable opportunity to remedy the breach before termination.
34. What Happens When Your Service Ends
When your Subscription ends:
your access to the relevant WarrenCoAi Services may be removed;
AI systems managed by WarrenCoAi may be deactivated or removed;
access to WarrenCoAi-managed infrastructure may be withdrawn;
Customer Content will be handled in accordance with our Privacy Policy and any applicable DPA;
personal data processed on your behalf will be returned or deleted where required by the applicable DPA and law; and
WarrenCoAi may retain limited information where necessary for legal, accounting, security, fraud-prevention, dispute-resolution, or other legitimate purposes.
Unless a longer period is legally required, WarrenCoAi intends to delete relevant customer data after a reasonable period following termination.
Where data is contained in backups, deletion may take additional time.
Customers should request any required data export before termination where they need continued access to information.
35. Data Protection
WarrenCoAi's processing of personal data as a controller is described in our Privacy Policy.
Where WarrenCoAi processes personal data as a processor on behalf of a customer, the customer's DPA and applicable data-protection law will govern that processing.
Customers remain responsible for:
identifying the appropriate lawful basis for their processing;
providing required privacy notices;
obtaining required consents;
ensuring data is lawfully collected;
determining appropriate retention periods;
responding to data-subject rights where applicable; and
ensuring that their instructions to WarrenCoAi are lawful.
Where WarrenCoAi acts as a processor, we will process personal data in accordance with the customer's documented instructions, subject to applicable law and the relevant DPA.
36. International Processing
WarrenCoAi may use third-party technology providers that process information internationally.
This may include processing outside the UK or European Economic Area.
Where applicable, WarrenCoAi will use appropriate legal safeguards for international transfers in accordance with applicable data-protection law.
Further information is provided in our Privacy Policy and applicable DPA.
37. Security
WarrenCoAi uses reasonable technical and organisational measures designed to protect information against:
unauthorised access;
accidental loss;
destruction;
alteration;
misuse; and
unauthorised disclosure.
No online system can be guaranteed to be completely secure.
Customers are also responsible for maintaining appropriate security practices when using the Services.
38. Third-Party Services
The Services may depend upon third-party platforms, APIs, infrastructure, AI models, hosting providers, payment processors, telecommunications providers, and other technology.
WarrenCoAi does not control third-party services and cannot guarantee their continued availability or functionality.
A third-party provider may:
change its service;
change pricing;
impose restrictions;
experience downtime;
discontinue functionality;
modify its API;
change its terms; or
experience security or technical incidents.
Where reasonably practicable, WarrenCoAi may seek alternatives.
39. No Professional Advice
The Services and AI Outputs do not constitute legal, medical, financial, tax, investment, insurance, or other regulated professional advice unless expressly agreed otherwise in writing.
You should obtain appropriate professional advice where required.
40. Warranties
WarrenCoAi will provide Services with reasonable care and skill to the extent required by applicable law.
Except where expressly stated in writing, we do not guarantee that the Services will:
be uninterrupted;
be error-free;
meet every particular requirement;
produce a particular commercial outcome;
work with every third-party service;
produce a particular AI response; or
remain unchanged indefinitely.
Nothing in these Terms excludes or limits statutory rights or warranties that cannot legally be excluded.
41. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
fraudulent concealment;
liability that cannot legally be excluded or limited; or
mandatory consumer rights.
Subject to the above, and to the maximum extent permitted by law, WarrenCoAi will not be liable for indirect or consequential losses, including:
loss of profits;
loss of revenue;
loss of anticipated savings;
loss of business opportunities;
loss of goodwill;
loss of reputation; or
loss of data,
where such losses can lawfully be excluded.
For business customers, WarrenCoAi's total aggregate liability arising out of or relating to the Services will, to the maximum extent permitted by law, be limited to the total amount paid by that customer to WarrenCoAi during the 12 months immediately preceding the event giving rise to the claim.
This limitation does not apply where prohibited by law.
For consumers, nothing in these Terms limits statutory rights or remedies that cannot legally be excluded.
42. Customer Indemnity
To the extent permitted by law, business customers agree to indemnify WarrenCoAi against third-party claims arising directly from:
unlawful Customer Content;
infringement of third-party rights by Customer Content;
the customer's unlawful use of the Services;
the customer's breach of these Terms; or
the customer's failure to obtain required permissions or consents.
This does not apply to the extent a claim results from WarrenCoAi's own negligence, wilful misconduct, breach of law, or material breach of these Terms.
43. Force Majeure
WarrenCoAi will not be responsible for failure or delay caused by circumstances outside our reasonable control.
This may include:
internet outages;
cloud-provider outages;
HighLevel outages;
AI-provider outages;
telecommunications failures;
cyberattacks;
power failures;
natural disasters;
severe weather;
government action;
war;
civil unrest;
strikes; or
other extraordinary circumstances beyond our reasonable control.
We will use reasonable efforts to minimise the effects of such events.
44. Consumer Rights
If you are a consumer, nothing in these Terms affects your statutory rights.
Consumer services must comply with applicable consumer-protection legislation, including applicable requirements concerning reasonable care and skill, conformity with the contract, fairness of terms, and available remedies.
The Consumer Rights Act 2015 provides statutory protections concerning services and digital content, and unfair consumer terms may not be enforceable.
Where a consumer has a statutory cancellation, refund, repair, replacement, price-reduction, or other right, that right will continue to apply.
45. Complaints
If you have a complaint about our Services, please contact:
We will aim to understand the issue and work with you to resolve it where reasonably possible.
Nothing in this section prevents a consumer from exercising statutory rights or pursuing a lawful claim.
46. Governing Law
These Terms are governed by the laws of England and Wales.
Subject to mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes arising out of or relating to these Terms.
Nothing in this section prevents a consumer from exercising mandatory legal rights available in the country in which they reside.
47. Informal Dispute Resolution
Before commencing formal proceedings, the parties should make reasonable efforts to resolve disputes informally.
A party raising a dispute should contact the other party and provide reasonable details of the issue.
The parties should attempt in good faith to resolve the matter before commencing court proceedings.
Nothing prevents either party from seeking urgent legal or injunctive relief where necessary.
48. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary.
The remaining provisions will continue in full effect.
49. No Waiver
A failure or delay by WarrenCoAi to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
50. Entire Agreement
These Terms, together with any applicable:
quotation;
proposal;
order form;
subscription agreement;
Statement of Work;
Data Processing Agreement;
Privacy Policy; and
other written agreement,
form the agreement between you and WarrenCoAi concerning the relevant Services.
Where a specific written agreement conflicts with these Terms, the specific agreement will take precedence to the extent of the conflict.
51. Assignment
You may not transfer or assign your rights or obligations under these Terms without WarrenCoAi's prior written consent, except where permitted by applicable law.
WarrenCoAi may assign or transfer these Terms as part of a merger, acquisition, restructuring, sale of assets, or similar business transaction, provided that such transfer does not unlawfully reduce your rights.
52. Changes to These Terms
WarrenCoAi may update these Terms from time to time to reflect:
changes to our Services;
changes to technology;
changes to our business;
changes to legal requirements;
security improvements; or
other legitimate business requirements.
Where changes are material, we will take reasonable steps to provide appropriate notice.
The updated Terms will state their effective date.
Where a customer has a separate written agreement containing specific amendment provisions, those provisions will apply.
53. Contact Us
If you have questions about these Terms, please contact:
WarrenCoAi
2 Bennett Close
Redlynch
Wiltshire
United Kingdom
Email: [email protected]
Website: https://sites.leadconnectorhq.com/preview/PXWNxEpNy1QlIbIm5k2d?notrack=true
54. Acceptance
By accessing, purchasing, subscribing to, or using WarrenCoAi Services, you acknowledge that you have read and agree to these Terms, subject to any mandatory rights or protections that apply to you.
End of Terms of Service